Dan Marks is currently the Senior Assistant Manager at The County Arms in Truro, having worked for St Austell Brewery for over 14 years, working his way from a Kitchen Porter in 2003 to where he is today: he clearly loves his work!
How did you get into Hospitality?
I started working in a bowling alley in 1995 as a chef and at the time I was proudly sporting a ponytail! The GM thought I would bring an Italian feel to the place!
Did you enjoy being a chef?
Yes I did and moved up through the kitchen very quickly, working at a number of different pubs, but finally working closely with the managers at the Shipwrights. The kitchen was going to be refurbished and I wanted to take on more hours. The managers at the time were great and suggested that I started a training program to become an Assistant Manager. I stayed for 3 and half years, learning a huge amount in that time and I also met my wife Ania there.
When did you come to the Country Arms?
I transferred there in 2007 to assist the then General Manager and it was a very different pub than it is today; much smaller, with no hotel or garden.
I was then transferred to two other pubs in the group in order to aid with their development and for me to gain further skills. Each of these pubs presented different challenges and diverse clientele. Ultimately, I moved back to The Country Arms in 2015 and love working with team we have.
You must have seen great changed in the company in all the time you have been with them?
Massive and still changing, which makes it such an exciting environment. The company has always been great, offering training and personal development, but this has really been strengthened recently, along with the introduction of the processes that are necessary when a company is growing.
I love the fact that we get to work with other managers across the organisation and the quarterly Assistant Managers meeting has really enabled us to share ideas and best practices.
What would you say to anyone thinking of coming into the pub trade as a career?
If you love people then go for it! Being part of the team is fantastic and the relationship you build with the customers that come through the door makes the effort totally worth it.
The company invests in you constantly and assists you to reach your personal goals.
When I go home at the end of the day I still love the feel that comes with making people happy and through knowing you have helped them have a brilliant time.
How would you sum up the role and company in 3 words?
The Talem Recruitment Group is working in partnership with St Austell Brewery to identify and attract Assistant and Senior Assistant Manager candidates for their managed houses across the South West and we will be holding Assessment Centre recruitment days.
Are you working in the service sectors, such as hospitality, retail, leisure or entertainment and are you looking to develop your career, challenge yourself and gain the rewards of working in a customer facing role within some of the most picturesque and exciting locations the South West has to offer?
St Austell Brewery are seeking several Assistant and Senior Assistant Managers to work in some of their most decorated managed pubs across the South West. If you haven’t read about these stunning locations yet and just what it means to work for St Austell Brewery, then you can do so by visiting our Story of Opportunity